Shipping Costs & Delivery Schedule
MAINLAND (24 – 72 working hrs.)
- 1-2 Kg: € 4,45
- 3-5 Kg: € 5,35
- 5-10 Kg: € 6,10
Orders over €80 – Free Delivery
BALEARIC ISLANDS – MAJORCA (72 working hrs.)
- 1-2 Kg: € 7,00
- 3-5 Kg: € 9,30
- 5-10 Kg: € 14,40
Orders over €100 – Free Delivery
BALEARIC ISLANDS – IBIZA- MENORCA (72 working hours + check out)
- 1-2 Kg: € 8,35
- 3-5 Kg: € 11,05
- 5-10 Kg: € 17,15
Orders over €120 – Free Delivery
BALEARIC ISLAND – FORMENTERA (check out)
- 1-2 Kg: € 13,00
- 3-5 Kg: € 14,35
- 5-10 Kg: € 17,65
Orders over €140 – Free Delivery
CANARY ISLAND (3 – 5 workig days)
- 1-2 Kg: € 7,70
- 3-5 Kg: € 11,98
- 5-10 Kg: € 14,26
Orders over €100 – Free Delivery
PORTUGAL (48 working hrs.)
- 1-2 Kg: € 8,66
- 3-5 Kg: € 10,70
- 5-10 Kg: € 16,95
Orders over €100 – Free Delivery.
FRANCE (4 working days) GERMANY (5 working days)
- 1-2 Kg: € 13,45
- 3-5 Kg: € 19,05
- 5-10 Kg: € 20,50
Orders over €150 – Free Delivery.
ITALY (5 working days), BELGIUM (6 working days), GREAT BRITAIN (6 working days), NETHERLANDS (6 working days), LUXEMBOURG (6 working days), AUSTRIA (6 working days)
- 1-2 Kg: € 18,25
- 3-5 Kg: € 27,20
- 5-10 Kg: € 29,00
Orders over €200 – Free Delivery.
POLAND (7 working days), CZECH REPUBLIC AND SLOVAKIA (7 working days), DENMARK (7 working days), HUNGARY (7 working days), SWITZERLAND (8 working days)
- 1-2 Kg: € 22,87
- 3-5 Kg: € 28,35
- 5-10 Kg: € 29,80
Orders over €250 – Free Delivery.
* Aloeverio will not pay the customs of the country of destination, the client will pay in the country. For example, customs in Switzerland or the United States.
Europe Standard Service
SLOVENIA (8 working days), SWEDEN (7 working days), SLOVAKIA (7 working days), IRELAND (7 working days), ROMANIA (8 working days), ESTONIA (9 working days), FINLAND (9 working days), LITHUANIA (8 working days), LATVIA (8 working days).
- 1-2 Kg: € 25,30
- 3-5 Kg: € 36,92
- 5-10 Kg: € 38,03
Orders over €300 – Free Delivery
CROATIA (6 working days), SERBIA (7 working days), NORWAY (8 working days), BULGARIA (8 working days).
- 1-2 Kg: € 32,14
- 3-5 Kg: € 54,01
- 5-10 Kg: € 55,06
Orders over €350 – Free Delivery.
GREECE (8 working days) AND TURKEY (8 working days).
- 1-2 Kg: € 64,33
- 3-5 Kg: € 65,42
- 5-10 Kg: € 66,51
Orders over €400 – Free Delivery.
General Terms and Conditions of Purchase
The business relationship between the company and the customer is governed by the following terms and conditions for online purchases made through www.aloeverio.com. By completing an order, the customer agrees to these terms and conditions.
These general terms and conditions belong to Verdeaurora S.L., Tenicosquey 7, Antigua, 35630 Las Palmas (Spain), Tax ID No.: B76185743. Verdeaurora carries out its business of selling cosmetic and food products composed of aloe vera and olive oil (among other ingredients) through its website http://www.aloeverio.com.
1. PRODUCT SELECTION
- The Customer can choose and order the products found on www.aloeverio.com. The website, aloeverio.com, includes the description, use and ingredients of each product.
- When the Customer clicks on a desired product, it will be placed in the virtual shopping basket whose symbol is located at the top right of the website. When completing the purchase, the Customer will see the total price (VAT included) and the shipping costs in this basket.
- The order will be considered completed when the Customer receives confirmation.
- The Customer may either register to make the order through www.aloeverio.com or make the purchase without registering.
2. RIGHT TO RETURN THE GOODS
- The Customer may return the goods within one month from the date of receipt of the goods, based on the delivery notification received by Verdeaurora S.L.
- The cost of the goods’ return will be borne by Verdeaurora S.L.
- The refund request and the actual return of goods must be sent to Verdeaurora.
- For the return to be accepted, all goods must be returned in their original packaging and in perfect condition.
- The refund will be carried out once the returned goods or refund request has been received by Verdeaurora S.L..
3. RETURN OF DEFECTIVE PRODUCTS
- Should the product received by the Customer be defective, Verdeaurora S.L. will offer a solution, depending on the Customer´s needs.
- Upon agreement, Verdeaurora S.L. may replace the product, offer a discount or give a refund. These procedures will have no cost for the Customer.
- The valid price is the price posted on the website at the time the order is made, as per the information on the website.
- The price includes the cost of the container and the packaging of the product.
- The product prices include VAT and are final. The shipping costs will be added to the price of the products, making up the final price to be paid by the Customer.
- The shipping costs will depend on the place of delivery and the package weight (shipping costs are detailed under the SHIPPING COSTS section).
- Any potential offers posted on www.aloeverio.com are subject to change.
5. ORDER AND SHIPPING PROCEDURES
- Verdeaurora S.L. shall notify the Customer of the availability of the products upon acknowledging receipt of the order.
- The orders will be delivered on the dates agreed, depending on the place of delivery. (See SHIPPING COSTS)
- Verdeaurora S.L. shall be available to Customers should they need any further information regarding the product and the delivery.
- Verdeaurora S.L. shall take into consideration, insofar as possible, any Customer requirements, such as the delivery date.
- The order will be processed within 24 hours of receipt of the order.
- The order will be ready for same-day shipping as long as it is received before 2pm. Otherwise, the order will be ready for shipping within 24 hours of receipt of the order.
- The purchase price is the price posted on the website at the time the order is made, unless otherwise agreed.
- The Customer must pay the total price as a pre-requisite to completing the order. The order will only be processed upon payment of the total price..
7. EXTREME SITUATIONS
- Should Verdeaurora S.L. be unable to supply orders made through www.aloeverio.com on the grounds of force majeure (natural disasters, strikes, etc.), the Customer may not demand execution of the order until the specific force majeure ends.
- Verdeaurora S.L. shall comply with the Data Protection Act in relation to Customers of www.aloeverio.com
- When registering on www.aloeverio.com to make an order, the Customer provides the company with his/her details in order to receive news, additional information or discounts.
- The Customer may unsubscribe from this service at any time.
9. PRODUCT REVIEW
- Verdeaurora S.L., owner of the e-commerce website www.aloeverio.com, cannot be held responsible for the accuracy and reliability of the product reviews posted by users.
- The user posting the comment agrees that his/her opinion must comply with the guidelines for product reviews..
- All complaints must be sent to: Tenicosquey 7, Antigua, Fuerteventura, 35630 Las Palmas (SPAIN)
Phone: +34 659 61 08 44 | E-mail: firstname.lastname@example.org